Hi, good afternoon everyone. Today is my eighth week of industry training at Rezhancustomz. This week all salespersons were instructed to work from home. There is no longer a rotation system to work in the office for the sales team. This effort is to curb the spread of covid-19, which is spreading rapidly. The prevalence of covid-19 cases in the environment of our work area is also increasing. The condition is very worrying for the company and staff.
Every morning there will be a meeting to monitor the progress of sales for each salesperson. The company's founder, Madam Farah Hanim, will lead the session every morning. Madam Farah Hanim will ask everyone about how many salespersons target each day. This is to determine how many targets they have and how much the company will achieve on that day. The salesperson is also reminded to remain consistent even when at home. This week, I faced a challenge where some customers were outraged due to the slow posting of ordered items.
Usually things like, This slow posting of items results from some problems that arise, for example, due to many orders at one time, insufficient stock of shirts or pants, a lot of embroidery, clothes pending at the tailor, etc. Things like this are beyond the expectations of the company where it will happen. The salesperson will make a phone call for this angry customer and try to slow talk with the customer. This was not easy, but the customer will understand if it is done in the right way.
That's all for this week, thank you.